Jurnal Studi Manajemen dan Bisnis
Vol 1, No 1 (2014): Juni

Pengaruh Strategi Experiential Marketing Terhadap Kepuasan Pengunjung Museum Sepuluh Nopember Surabaya

Dewi Ayu Miftahul Jannah (Alumnni Fakultas Ekonomi dan Bisnis, Universitas Trunojoyo)
Nurita Andriani (Jurusan Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Trunojoyo)
Mohammad Arief (Jurusan Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Trunojoyo)



Article Info

Publish Date
31 May 2016

Abstract

Surabaya, as a heroic city, saves a lot of history about war in independence era. It influences the creation of tourist objects in history nuance such as museum. Phenomenon on reality shows the opposite that people prefer to visit, even spending time in malls, theaters, and cafes than visiting a museum. So, it needs an effort to shift people preference by implementing Experiential Marketing strategy. The purpose of this study is to determine the effect of Experiential Marketing variables that consist of Sense Experience, Feel Experience, Think Experience, Act Experience, and Relate Experience on Sepuluh November Museum visitors’ satisfaction and also to determine the five elements of Experiential Marketing variable that dominantly influences the visitor satisfaction of Sepuluh November Museum Surabaya. This study applies quantitative methods with type of survey research conducted through structured interviews and questionnaires to 60 respondents, i.e visitors of Sepuluh November Museum Surabaya. The sampling technique used is purposive sampling technique, and is being analyzed through multiple regression analysis. The results of this study are (1) variable Sense Experience, Feel Experience, Think Experience, Act Experience, and Relate Experience jointly or simultaneously influence visitor satisfaction of Sepuluh November Museum. (2) Partially, Sense Experience and the Relate Experience significantly influence visitor satisfaction of Sepuluh November Museum, while the variable of Feel Experience, Think Experience, and Act Experience does not significantly influence visitor satisfaction of Sepuluh November Museum. (3) The five elements of Experiential Marketing variable that mostly influence the visitor satisfaction of Sepuluh November Museum is Sense Experience variable

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Journal Info

Abbrev

jsmb

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

Jurnal Studi Manajemen Dan Bisnis (JSMB) ISSN: 2460-3775 (Online) dan ISSN: 2355-9543 (Print) administered by the Master of Management Faculty of Economics and Business, University of Trunojoyo Madura. This journal is here to accommodate innovative thinking of academics, researchers and ...