STRING (Satuan Tulisan Riset dan Inovasi Teknologi)
Vol 5, No 3 (2021)

Analisis Kepuasan Pelanggan Terhadap Aplikasi Pelayanan Pelanggan dengan Metode CSI dan ServQual

Andreas Adi Trinoto (Universitas Indraprasta PGRI)
Ahmad Zamakhsari (Unknown)

Article Info

Publish Date
05 Apr 2021

Abstract

Kereta Api Indonesia (KAI) as one of the state-owned companies that provide services to the public feels good a few years back and is the aim of researchers to conduct a survey of customer satisfaction with one of the Microsoft product Genesys customer service applications that have been connected with social media as a supporting application in serving train service users. The method used by researchers is the CSI (Customer Satisfaction Index) and Service Quality, the Jakarta Central Railway office agent who filled in the questionnaires as much as 51 of 80 with 78.76% results in CSI and 0.24 on servqual. This customer service application has a positive effect on customer satisfaction, as well as an evaluation for application providers.

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Journal Info
STRING (Satuan Tulisan Riset dan Inovasi Teknologi)
Website

Abbrev

STRING

Publisher

Universitas Indraprasta PGRI

Subject

Computer Science & IT Mathematics

Description

STRING (Satuan Tulisan Riset dan Inovasi Teknologi) focuses on the publication of the results of scientific research related to the science and technology. STRING publishes scholarly articles in Science and Technology Focus and Scope Covering: 1. Computing and Informatics 2. Industrial Engineering ...