PIKSEL : Penelitian Ilmu Komputer Sistem Embedded and Logic
Vol 9 No 1 (2021): Maret 2021

User Satisfaction Analysis of Online Public Access Catalog Using End User Computing Satisfaction Method

Trianisfi, Dista (Unknown)
Nurfaizah, Nurfaizah (Unknown)
Tripustikasari, Eka (Unknown)



Article Info

Publish Date
24 Mar 2021

Abstract

Libraries are organizations with the activities of collecting, processing, disseminating, preserving, and presenting information that in which the Online Public Access Catalog (OPAC) have been widely adopted. However, the analysis of OPAC satisfaction is still rare. This study discusses the analysis of user satisfaction of OPAC. This study aims to determine the effect of content dimensions, accuracy, format, ease of use, and timeliness using the End User Computing Satisfaction (EUCS) method, a method for measuring the level of user satisfaction of a system. SPSS software was used to analyze user satisfaction. Sig. value of the content variable is greater than 0.1 (0.667), hence the hypothesis zero (H0) is accepted. It means that the content variable has no effect on user satisfaction. Sig. value for the accuracy variable is less than 0.1 (0.009), hence the H0 is rejected. Therefore, the accuracy variable has an effect on user satisfaction. Sig. value of the format variable is less than 0.1 (0.054), hence H0 was rejected, implying that the format variable has an effect on user satisfaction. Sig. value of the ease of use variable is greater than 0.1 (0.700), hence H0 is accepted, meaning that the ease of use variable has no effect on user satisfaction. Sig. value of the timeliness variable was 0.120 (> 0.1), hence H0 is accepted. Therefore, the timeliness variable has no effect on user satisfaction.

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Journal Info

Abbrev

piksel

Publisher

Subject

Computer Science & IT Decision Sciences, Operations Research & Management

Description

Jurnal PIKSEL diterbitkan oleh Universitas Islam 45 Bekasi untuk mewadahi hasil penelitian di bidang komputer dan informatika. Jurnal ini pertama kali diterbitkan pada tahun 2013 dengan masa terbit 2 kali dalam setahun yaitu pada bulan Januari dan September. Mulai tahun 2014, Jurnal PIKSEL mengalami ...