Dinasti International Journal of Economics, Finance & Accounting (DIJEFA)
Vol 1 No 5 (2020): Dinasti International Journal of Economics, Finance & Accounting (November - Dece

DETERMINATION OF CONSUMER LOYALTY THROUGH CUSTOMER SATISFACTION

Renil Septiano (STIE KBP, West Sumatera)
Laynita Sari (STIE KBP, West Sumatera)



Article Info

Publish Date
01 Dec 2020

Abstract

Customer satisfaction causes customers to be loyal so that the company can maintain a sustainable competitive advantage. This study aims to determine the impact of brand image, price perception, perceived value on consumer loyalty through customer satisfaction at Rayhan Toko Muslim in the city of Padang. The research method used is associative, with descriptive and verification data disclosure. The population is the consumer of Rayhan Toko Muslim in the city of Padang. Data collection through a survey of 203 respondents. The analysis technique used is path analysis. The results showed that: brand image, perceived price, perceived value, and customer satisfaction had a significant effect on consumer loyalty. All of them have an influence in a positive direction, except for the price perception variable. The management of Rayhan Toko Muslim, pay attention to things that can increase customer loyalty, so that business continuity can be maintained.

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Journal Info

Abbrev

DIJEFA

Publisher

Subject

Economics, Econometrics & Finance

Description

The author is invited to submit a paper for Dinasti International Journal of Economics, Finance & Accounting (DIJEFA). Topics related to this journal include but are not limited to: Accounting and financial reporting Audit Accounting management Taxation Corporate finance Personal finance Financial ...