Tazkia Islamic Finance and Business Review
Vol. 14 No. 1 (2020)

THE EFFECT OF GOVERNANCE AND SHARIA COMPLIANCE IMPLEMENTATION TOWARDS THE LEVEL OF CUSTOMER TRUST IN ISLAMIC BANK

Muhamad Dede Sulaeman (INSTITUT AGAMA ISLAM TAZKIA)
Sigid Eko Pramono (Unknown)
Saiful Anwar (Unknown)

Article Info

Publish Date
16 Feb 2021

Abstract

This research aims to find out how much the effect of the governance and shariacompliance implementation towards the level of customer trust in Islamic bank in Bogor. There were 159 customers of Islamic banks selected as sample. The analytical method used in this research is Structural Equation Modeling (SEM). The results presented that governance does not significantly affect the level of Islamic bank’s customer trust, while conversely sharia compliance has a significant positive effect on the level of Islamic bank’s customer trust. Thus, to increase customer trust in Islamic banks, it is necessary to improve sharia compliance.

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Journal Info
Tazkia Islamic Finance and Business Review
Website

Abbrev

tifbr

Publisher

Institute for Research and Community Empowerment

Subject

Economics, Econometrics & Finance

Description

Tazkia Islamic Finance and Business Review (TIFBR) is a peer-reviewed journal published by the Institute for Research and Community Empowerment (IRCE), Tazkia University College of Islamic Economics in collaboration with Association of Islamic Economics Lecturers (ADESY). The Journal is semi-annual ...