Jurnal Manajemen Universitas Bung Hatta
Vol 16 No 1 (2021): Jurnal Manajemen Universitas Bung Hatta

PENGARUH KUALITAS PELAYANAN DAN KEPERCAYAAN MASYARAKAT TERHADAP KEPUASAN MASYARAKAT DI KANTOR X

Slamet Riyanto (Universitas PGRI Madiun)
Titing Qomaryati (Universitas PGRI Madiun)

Article Info

Publish Date
29 Jan 2021

Abstract

This study aims to analyze and prove the effect of service quality and public trust on community satisfaction in office X. This type of research is an explanatory study with a cross sectional study approach. The research sample was 125 people with random sampling technique. The findings of this study indicate that there is a significant influence between service quality and community satisfaction. And there is a significant influence between public trust on public satisfaction of service users at office X.

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Journal Info
Jurnal Manajemen Universitas Bung Hatta
Website

Abbrev

JMN

Publisher

Universitas Bung Hatta

Subject

Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Jurnal Manajemen Universitas Bung Hatta focuses on publishing management research results everywhere, issues published by Jurnal Manajemen Universitas Bung Hatta covering the human resources management, marketing management, financial management, strategict management, entrepreneurship, and other ...