Journal Innovation of Civil Engineering (JICE)
Vol 2, No 1 (2021)

SATISFACTION LEVEL OF PASSENGERS, SERVICE & FACILITY OF KMP DHARMA BAHARI SUMEKAR III BY IPA AND CSI METHODS

Kurnia Hadi Putra (Institut Teknologi Adhi Tama Surabaya, Indonesia)
Ita Suhermin Ingsih (Civil Engineering Department, University of Islam Malang, Indonesia)
Bambang Wahyudi (Institut Teknologi Adhi Tama Surabaya, Indonesia)

Article Info

Publish Date
24 Jun 2021

Abstract

Transport intends to ease the movement from one place to another. KMP Dharma Bahari Sumekar III belongs to one of transport facilities operated at Kalianget Port in Sumenep.This research aimed at investigating the satisfaction level of passengers taking KMP Dharma Bahari Sumekar III by implementing the methods of Importance Performance Analysis (IPA) and Customer Satisfaction Index (CSI). The research result indicated several essential attributes i.e. Quadrant II (toilet cleanliness in KMP Dharma Bahari Sumekar III and facility convenience for passengers in KMP Dharma Bahari Sumekar III and Quadrant II (safety in KMP Dharma Bahari Sumekar III, cleanliness in KMP Dharma Bahari III, the ability of officer in KMP Dharma Bahari Sumekar III to respond fast the emergent problems and be responsible on the safety and cozines of passengers). Meanwhile, the result of CSI method obtained 71,47%.

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Journal Info
Journal Innovation of Civil Engineering (JICE)
Website

Abbrev

JICE

Publisher

Universitas Islam Malang

Subject

Civil Engineering, Building, Construction & Architecture Energy Engineering Environmental Science Transportation

Description

JICE Journal Innovation of Civil Engineering ISSN 2775-5592 published twice in a year, in March and September. The article can be product of researches, scientific thoughts or case study, in civil engineering and isn’t formed by politics, commercialism, and subjectivity unsure. This scientific ...