Journal Cerita: Creative Education of Research in Information Technology and Artificial Informatics
Vol 7 No 2 (2021): Journal CERITA : Creative Education of Research in Information Technology and Art

Rancang Bangun Sistem Informasi Customer Relationship Management Terhadap Penilaian Pelanggan Berbasis Web

Andri Cahyo Purnomo (Universitas Raharja)
Nur Felia (Universitas Raharja)
Halimah Febbi Budiana (Universitas Raharja)

Article Info

Publish Date
25 Aug 2021

Abstract

The problem that occurs is that the CRM (Customer Relationship Management) system is still semi-computerized, namely using Microsoft Excel for data processing. Resulting in problems, among others: slow customer service, and the company's response to customers is not optimal. To overcome this, a website-based application is needed to solve the problems that are happening today. In designing the application, it uses SWOT analysis and UML (Unified Modeling Language) diagrams, and uses the PHP (Hypertext Preprocessor) programming language, Codeigniter Framework, XAMPP. The database server uses MySql and Sublime Text 2 as a text editor. So that with this application customer assessment becomes efficient and optimal.

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Journal Info
Journal Cerita: Creative Education of Research in Information Technology and Artificial Informatics
Website

Abbrev

cerita

Publisher

UNIVERSITAS RAHARJA

Subject

Computer Science & IT Control & Systems Engineering

Description

Journal CERITA: Creative Education Of Research in Information Technology And Artificial Informatics adalah jurnal ilmiah nasional yang diterbitkan oleh Universitas Raharja Tangerang guna mempublikasikan ringkasan hasil penelitian civitas akademika pada bidang informatika dan ...