Jurnal Teknosains
Vol 5, No 1 (2015): December

SIMULASI ANTRIAN UNTUK APPOINTMENT SCHEDULING PADA SISTEM PELAYANANKESEHATAN (STUDI KASUS POLIKLINIK PENYAKIT DALAM)

Diyah Pramita Sari (Jurusan Teknik Mesin dan Industri, Gadjah Mada University, Yogyakarta, Indonesia)
Anna Maria Sri Asih (Department of Mechanical and Industrial Engineering, Gadjah Mada University, Yogyakarta, Indonesia)

Article Info

Publish Date
26 Jul 2017

Abstract

Hospital as a health institution must be able to give good services for its stakeholders, especially patients. However, patients often have to wait for quite a long time in queues before service. A study case in an internal medicine polyclinic in a large scale hospital in Yogyakartashowed that for around 60 patients in a day, they have to stay in queues for more than one hour averagely. This observation occurred when appointment scheduling was used, i.e. patient must make an appointment for the service time. This research evaluated some scenarios that can reduce the waiting time in this system. Results showed that patient’s arrival was recommended to be schedulled every 15 minutes with adjustment on the number of operating server. This recommendation can reduce patient’s waiting time by 28-50% by taking into account the presence of the late doctors.

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Journal Info
Jurnal Teknosains
Website

Abbrev

teknosains

Publisher

Universitas Gadjah Mada

Subject

Biochemistry, Genetics & Molecular Biology Civil Engineering, Building, Construction & Architecture Industrial & Manufacturing Engineering Mechanical Engineering

Description

Jurnal Teknosains is a peer-reviewed journal which began publication in 2011, and published each semester in June and December. It is a series of scientific publications in engineering, science and technology area. Jurnal Teknosains aims to encourage research in Science and Technology studies. ...