Jurnal Signaling
Vol 10, No 2 (2021): Jurnal Signaling

PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH BANK SYARIAH TANGGAMUS

Meiria Nurphi (Program Studi Ekonomi Syariah, STEBI Tanggamus, Lampung)
Dedi Wahyudi (Program Studi Ekonomi Syariah, STEBI Tanggamus, Lampung)

Article Info

Publish Date
15 Oct 2021

Abstract

Increasing public awareness of the practice of Islamic values in economic activities is one of the reasons behind the development of Islamic financial institutions in Indonesia, one of which is improving the quality of services. Companies are required to try to make customers feel satisfied by providing better offers and services, considering that the company must be able to maintain its market position in the midst of increasingly fierce competition. In this study, the regression coefficient of service quality variable (X) was 0.193, which means that service quality has a positive effect on customer satisfaction of 19.3%, this proves that Tanggamus Syariah Bank must pay attention to the quality of services provided to its customers.

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Journal Info
Jurnal Signaling
Website

Abbrev

signaling

Publisher

STMIK Pringsewu Lampung

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Jurnal Signaling diterbitkan oleh STMIK Pringsewu Lampung. Terbit dua kali dalam setahun pada bulan Maret dan September. Berisi tulisan yang diangkat dari hasil penelitian maupun hasil pemikiran di bidang ilmu ekonomi, ilmu manajemen, Bisnis, Komputer Akunting, E-Bisnis serta E-Commerce memiliki ...