Kontigensi: Jurnal Ilmiah Manajemen
Vol 9 No 1 (2021): Kontigensi: Jurnal Ilmiah Manajemen

Effect of Product Development and Product Quality on Customer Satisfaction in Superior Gelora Light in West Jakarta

Gojali Supiandi (Universitas Pamulang, Tangerang Selatan, Banten, Indonesia)

Article Info

Publish Date
05 May 2021

Abstract

This study aims to determine the effect of product development and product quality on consumer satisfaction at PT. Gelora Cahaya Unggul in West Jakarta. The method used is explanatory research with analysis techniques using statistical analysis with regression testing, correlation, determination and hypothesis testing. This study's results show product development significantly affects consumer satisfaction by 40.5%; hypothesis testing is obtained through t count> t table, or (7.996> 1.986). Product quality significantly affects consumer satisfaction by 38.8%; hypothesis testing obtained t count> t table or (7,718> 1,986). Product development and product quality simultaneously have a significant effect on customer satisfaction with the regression equation Y = 10.648 + 0.382X1 + 0.362X2, and the contribution of the effect is 49.7%; the hypothesis test obtained F count> F table or (46.018> 2,700).

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Journal Info
Kontigensi: Jurnal Ilmiah Manajemen
Website

Abbrev

JIMK

Publisher

Universitas Pasundan

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Social Sciences

Description

The scope of Kontigensi: Jurnal Ilmiah Manajemen journal covering the field Business and Management. Topic related to these fields can be Business and Management, entrepreneurship, finance, and financial services, human resource management, marketing, industrial relations, insurance, intellectual ...