Benefit: Jurnal Manajemen dan BisnisBenefit : Kumpulan Makalah Diskusi Dosen FE UMS Volume 12 No 2 Desember 2008
TRIMATRA UNTUK MEMENANGKAN PERSAINGAN: VALUE, KUALITAS JASA, DAN DELIGHT
Sholihati Amalia(Jurusan Administrasi Niaga Politeknik Negeri Bandung) Sri Raharso(Jurusan Administrasi Niaga Politeknik Negeri Bandung)
Article Info
Publish Date 14 Dec 2009
Abstract
Emulation level which progressively tightened to cause every organization should be able to give superior value to customer. Organization should be able to give the service quality such as those which wanted by the customer, not solely pursuant to specification of organization. If this matter happened, hence customernot even fulfilled its requirement, farther customer will feel delight. Outcome of delight customer is customer loyalty.
Benefit: Jurnal Manajemen dan Bisnis is a peer-reviewed journal published by Department of Management, Faculty of Economics and Business, Universitas Muhammadiyah Surakarta, covering a variety of topics in economics, management, business and ...