Jurnal STEI Ekonomi
Vol 30 No 02 (2021): [Jurnal STEI Ekonomi - JEMI] Vol. 30 No. 02 (Desember - 2021)

Pengaruh Persepsi Harga, Kualitas Pelayanan dan Citra Merek terhadap Kepuasan Pelanggan

Yusuf Suhardi (Sekolah Tinggi Ilmu Ekonomi Indonesia Jakarta)
Agustian Burda (Sekolah Tinggi Ilmu Ekonomi Indonesia Jakarta)
Achmad Ridho (Sekolah Tinggi Ilmu Ekonomi Indonesia Jakarta)
Zulkarnaini Zulkarnaini (Sekolah Tinggi Ilmu Ekonomi Indonesia Jakarta)
Arya Darmawan (Sekolah Tinggi Ilmu Ekonomi Indonesia Jakarta)



Article Info

Publish Date
21 Jan 2022

Abstract

This study aims to determine and analyze the effect of price perception, service quality and brand image on customer satisfaction. This research is motivated by the tight competition in the duck culinary business among the duck restorers. The research method used is a survey method, using a questionnaire as a data collection tool. The population in this study were consumers of the Bebek Oke restaurant. The sample used for this study were 126 consumers. Based on the results of the study, there was no effect of price perception on customer satisfaction. There is a significant positive effect of service quality on customer satisfaction and there is a significant positive effect of brand image on customer satisfaction. Simultaneously perception of price, service quality and brand image have a positive effect on customer satisfaction at Bebek Oke Pramuka restaurant in Jakarta.

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Journal Info

Abbrev

JEMI

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

Jurnal STEI Ekonomi has been published by the Sekolah Tinggi Ilmu Ekonomi Indonesia Jakarta. JEMI published two times a year in June and December. Jurnal STEI Ekonomi (JEMI) focuses on issues pertaining empirical investigation on Indonesian economics, accounting and management. JEMI aimed to tie ...