Nuances of Indonesian Language
Vol 2, No 1 (2021)

Prinsip Kesantunan Berbahasa dalam Interaksi antara Customer service dengan Pelanggan PT KAI

Alvinanda Pentasani (Universitas Jember)
Rusdhianti Wuryaningrum (Unknown)
Anita Widjajanti (Universiats Jember)

Article Info

Publish Date
09 Jun 2021

Abstract

The purpose of this study is to describe the principle of politeness in the interaction between customer service and PT KAI's customers clearly naturally. This type of research is descriptive using a qualitative research design. The data in this study are in the form of speech segments and context which are included in the principles of politeness. The research data were collected using observation or observation techniques, listening techniques, and note taking techniques. The results showed that four principles were found, namely the principle of protection, the principle of profit, the principle of discipline, and the method of delivery. Based on the results and discussion, it can be concluded that the principle of politeness in language is clearly realized in customer service interactions with customers of PT KAI.

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Journal Info
Nuances of Indonesian Language
Website

Abbrev

nila

Publisher

Perkumpulan Pengelola Jurnal Bahasa dan Sastra Indonesia serta Pengajarannya

Subject

Humanities Languange, Linguistic, Communication & Media Social Sciences

Description

The purpose of this journal is to publish scientific works for Indonesian and overseas lecturers, researchers, students, and practitioners to present new ideas, concepts and theories in Indonesian language and literature education such as: The result of research development of language learning and ...