AloHA International Journal of Health Advancement (AIJHA)
Vol 5, No 2 (2022): February

Customer satisfaction as a reality of health service quality

Tanko Titus Auta (1) MOH & Hospital Services, Minna
2) College of Nursing Sciences, School of Midwifery, Minna)
Sanglar Polnok (Faculty of Nursing, Naresuan University)
Fransiskus Salesius Onggang (Department of Nursing, Poltekkes Kemenkes Kupang)
Keumalhayati Keumalhayati (Department of Nursing, Poltekkes Kemenkes Aceh)
Arbaiyah Arbaiyah (Department of Nursing, Poltekkes Kemenkes Aceh)
Nora Hayani (Department of Nursing, Poltekkes Kemenkes Aceh)
Idwar Idwar (Department of Nursing, Poltekkes Kemenkes Aceh)

Article Info

Publish Date
28 Feb 2022

Abstract

Health care institutions must strive to satisfy customers. The spread of customer complaints should be avoided and instead customer satisfaction should be spread effectively. Satisfied customers usually have high loyalty, which must be maintained rather than chasing other customers who are not necessarily loyal. With the increasingly fierce competition in the global era, customer satisfaction must get serious attention. Every health service provider must try to satisfy customers if it wants to exist in the competition. Keywords: health service; quality; customer satisfaction

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Journal Info
AloHA International Journal of Health Advancement (AIJHA)
Website

Abbrev

aijha

Publisher

Alliance of Health Activists

Subject

Biochemistry, Genetics & Molecular Biology Dentistry Health Professions Immunology & microbiology Medicine & Pharmacology Nursing Public Health

Description

Aloha International Journal of Health Advancement (AIJHA) is a media for the publication of articles on research, book review, literature review, commentary, opinion, case report, tips, scientific news and letter to editor in the areas of health science and practice such as public health, medicine, ...