<![CDATA[Abstract: The role of risk management in banking is crucial in realizing a good and healthy banking industry. This research aimed to determine how the Covid-19 pandemic impacted operational risks at the Muamalat bank Lamongan branch office. The research method used is a qualitative research method using a case study approach. This research describes how the current Covid-19 pandemic impacts banking operational risks at the Muamalat Lamongan bank branch office. The results of this research are that several operational risks must be faced by the Muamalat bank Lamongan branch office, namely reduced banking operating hours, implementation of WFH (work from home) policies for banking employees, and increased bank operational costs. There are two operational risk factors, namely, internal and external factors. To overcome operational risks during the Covid-19 pandemic, the Muamalat bank Lamongan branch office made several efforts, including implementing health protocols, opening accounts for new customers outside the office, maximizing existing technology, and restructuring financing for customers affected by Covid-19. Keywords: Pandemic Impact, Covid-19, Operational Risk, Muamalat bank Lamongan sub-branch Office. Abstrak: Peran manajemen risiko dalam perbankan sangat penting dalam mewujudkan industri perbankan yang baik dan sehat. Penelitian ini bertujuan untuk mengetahui bagaimana dampak pandemi Covid-19 terhadap risiko operasional pada Bank Muamalat Kantor Cabang Lamongan. Metode penelitian yang digunakan adalah penelitian kualitatif dengan menggunakan pendekatan studi kasus. Penelitian ini fokus ingin mendeskripsikan tentang bagaimana dampak pandemi Covid-19 saat ini terhadap risiko operasional perbankan di kantor cabang bank Muamalat Lamongan. Hasil dari penelitian ini adalah beberapa risiko operasional yang harus dihadapi bank Muamalat kantor cabang Lamongan yaitu pengurangan jam operasional perbankan, penerapan kebijakan WFH (work from home) bagi pegawai perbankan, serta peningkatan biaya operasional bank. Ada dua faktor risiko operasional, yaitu faktor internal dan faktor eksternal. Untuk mengatasi risiko operasional di masa pandemi Covid-19, Bank Muamalat kantor cabang Lamongan melakukan beberapa upaya, antara lain menerapkan protokol kesehatan, pembukaan rekening bagi nasabah baru di luar kantor, memaksimalkan teknologi yang ada, dan melakukan restrukturisasi pembiayaan bagi nasabah yang terdampak Covid-19. Kata Kunci: Dampak Pandemi, Covid-19, Risiko Operasional, Bank Muamalat Kantor Cabang Pembantu Lamongan.]]>
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