Distribusi
Vol. 10 No. 1 (2022): Distribusi, Maret 2022

PERAN PROTOKOL KESEHATAN DALAM MEMPENGARUHI KEPUTUSAN PEMBELIAN KONSUMEN HYPERMART DIKOTA PEKANBARU: A Gender Perspective

Muhalida Zia Ibhar (Sekolah Tinggi Ilmu Administrasi Lancang Kuning Dumai)
Frinov Feldiko Ibhar (Sekolah Tinggi Ilmu Administrasi Lancang Kuning Dumai)



Article Info

Publish Date
29 Mar 2022

Abstract

One of the Covid-19 pandemic impacts in Indonesia is changing consumer behavior in making purchasing decisions. In this study, to see involves that occur according to gender in making purchasing decisions after implementing health protocols. The company's implementation of health protocols is a consideration for customers in choosing where they shop. Therefore, this study aimed to see the effect of health protocols on customer purchasing decisions from a gender perspective and conducted this research at Hypermart Pekanbaru. This study took a sample of 400 active customers. This research uses the purposive sampling method, and SEM (Structural Equation Modelling) analysis was used in this study. The results showed that female consumers agreed more with the implementation of the health protocol and had a higher average score than male consumers. Furthermore, this finding revealed a significant effect on implementing suitable health protocols on consumer purchasing decisions. The implementation of health protocols carried out by Hypermart can consistently improve consumer purchasing decisions. Thus, companies must view this health protocol as necessary for consumers during the COVID-19 pandemic, even though the costs incurred tend to be expensive.

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Journal Info

Abbrev

distribusi

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Other

Description

PT PLN (Persero) Unit Induk Distribusi Jakarta Raya terus melakukan peningkatan pelayanan kepada pelanggan dengan melakukan pemasangan baru sesuai dengan waktu yang ditargetkan. Kecepatan pemasangan adalah salah satu faktor yang mempengaruhi pelayanan dan persepsi pelanggan terhadap perusahaan. PT ...