EQIEN - JURNAL EKONOMI DAN BISNIS
Vol 9 No 2 (2022): EQIEN - JURNAL EKONOMI DAN BISNIS

PENINGKATAN KECEPATAN PELAYANAN MENGGUNAKAN METODE QUEUING THEORY DALAM MENGURANGI ANTRIAN DI MASA PANDEMIC COVID-19

Lutfi Alhazami (Unknown)

Article Info

Publish Date
31 Mar 2022

Abstract

This study aims to improve vehicle service services by evaluating the performance of existing services at PT. XYZ at Bintaro Jaya. The approach used in this research is queuing theory. The whole customer who came to the car dealer of PT. XYZ is used as the population. All of the customers who came then queued and then entered the queue were sampled in this study. The research period and data collection were carried out for 7 consecutive days using observation techniques. Goodness of fit test is used to analyze the arrival data that has poison distribution. The arrival pattern produced by this study has followed the poison distribution and the service pattern followed the exponential distribution. Based on the calculation results in increasing the speed of service, one additional person is needed for optimal service.

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Journal Info
EQIEN - JURNAL EKONOMI DAN BISNIS
Website

Abbrev

OJS

Publisher

STIE DR. KHEZ MUTTAQIEN Purwakarta

Subject

Decision Sciences, Operations Research & Management

Description

Jurnal E-Qien adalah wadah informasi ilmiah bidang ilmu ekonomi dan bisnis, berupa hasil studi kepustakaan maupun studi empiris. Volume 6 Nomor 1 Bulan Februari Tahun 2019. Frekuensi terbitan 2 kali dalam ...