At-Taradhi: Jurnal Studi Ekonomi
Vol 4, No 1 (2013)

ANALISIS FAKTOR-FAKTOR YANG MEMENGARUHI KEPUASAN PENGGUNA ATM BNI SYARIAH DI BANJARMASIN

HARIYANTO, HARIYANTO ( FAKULTAS SYARIAH DAN EKONOMI ISLAM IAIN ANTASARI)

Article Info

Publish Date
28 Aug 2013

Abstract

The amount obtained from customer satisfaction customer satisfaction score which statesany one customer to several factors: ease of BNI Syariah bank ATM card, ATM card facilities andlocation BNI Syariah BNI bank ATM machines. The research was conducted through primary datacollection with tools questionnaire, given to the customers BNI Syariah Branch ATM usersBanjarmasin. The data obtained is then tabulated to obtain the influence of independent variables onthe dependent variable used. The results and analysis indicate that all the independent variables areused together proven and partially affect customer satisfaction as well as the factors most dominantinfluence customer satisfaction that BNI bank ATM locations.

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Journal Info
At-Taradhi: Jurnal Studi Ekonomi
Website

Abbrev

taradhi

Publisher

Universitas Islam Negeri Antasari Banjarmasin

Subject

Economics, Econometrics & Finance Education

Description

At-Taradhi: Jurnal Studi Ekonomi:This journal is published twice a year in June and December with a focus on economics and the like with the same science ...