Jurnal Ilmiah Produktif
Vol. 7 No. 2 (2019): JURNAL ILMIAH PRODUKTIF

Pengaruh Kualitas Pelayanan dan Harga Terhadap Kepuasan Konsumen pada Toko Libra Komputer Di Kota Luwuk: The Effect of Service Quality and Price on Consumer Satisfaction at the Libra Computer Store in Luwuk City

Deviana Peuk (Mahasiswa Program Studi Manajemen, Fakultas Ekonomi, Universitas Tompotika Luwuk Banggai)
Arpan Kurubit (Program Studi Manajemen, Fakultas Ekonomi, Universitas Tompotika Luwuk Banggai)
Ichsan Milang (Program Studi Manajemen Fakultas Ekonomi Universita Tompotika Luwuk)



Article Info

Publish Date
30 Oct 2019

Abstract

This study aims to determine the quality of service influences consumer satisfaction in Libra Computers in Luwuk City, To find out prices have an influence on consumer satisfaction in Libra Computers in Luwuk City, and To find out service quality and prices have an influence on consumer satisfaction on Libra Computers in Luwuk City Luwuk. The analytical method used in this study is multiple linear regression analysis using 100 samples taken using the accidental sampling technique. Based on the results of research and testing, it is concluded that service quality and price alone (partial) influence consumer satisfaction at the Libra Computer Store in Luwuk, while simultaneously (simultaneous) service quality and price influence consumer satisfaction at the Libra Computer Store in Luwuk. Luwuk. Meanwhile, the close relationship between service quality and price on consumer satisfaction at the Libra Computer Store in Luwuk is in the medium category, and the contribution or contribution of service quality and price to consumer satisfaction at the Libra Computer Store in Luwuk i s 22 . 3 % , whi l e t h e r e s t i s 77 . 7 % i s i n f l ue nced by ot h e r f a c t o r s  not exami ne d.

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Journal Info

Abbrev

jip

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Ilmiah Produktif adalah media publikasi ilmiah yang menyajikan karya-karya ilmiah dosen dan mahasiswa Fakultas Ekonomi dengan berbagai bidang ilmu dan keahlian yang meliputi ilmu ekonomi perencanaan pembangunan, ekonomi industry dan agribisnis, ekonomi sumber daya manusia, dan ilmu-ilmu ...