Yustisia Merdeka
Vol. 6 No. 2 (2020): JURNAL YUSTISIA MERDEKA

Peran BPSK Dalam Menyelesaikan Sengketa Konsumen

Anik Tri Haryani (Universitas Merdeka Madiun)
Sarjiyati Sarjiyati (Universitas Merdeka Madiun)
Yuni Purwati (Universitas Merdeka Madiun)



Article Info

Publish Date
29 Sep 2020

Abstract

Abstract— The purpose of this study is to analyze and explain the role of BPSK in resolving consumer disputes and analyze the dispute resolution process BPSK. This research used normative juridical approach to the law (statute approach) and the conceptual approach (conceptual approach). The results showed that in the implementation of consumer protection in Indonesia, BPSK is spearheading role in the field to provide protection to consumers who have been harmed. The protection afforded by BPSK to consumers is through the settlement of disputes between consumers and businesses, and also through the inclusion of supervision of any agreement or document that outlines the standard clause. While the dispute settlement process is done for the sake of the stages of the stages are as follows: stage request of the applicant, ie the consumer as plaintiff; pretrial stages, namely the selection of completion method; settlement of disputes based on the decision of the parties, especially mediation, conciliation, arbitration and the decision of the Assembly. Keywords—: Role; BPSK; consumer disputes.

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Journal Info

Abbrev

yustisia

Publisher

Subject

Law, Crime, Criminology & Criminal Justice

Description

Jurnal YUSTISIA MERDEKA diterbitkan oleh Fakultas Hukum Universitas Merdeka Madiun, terbit per satu semester (dua nomor dalam setahun) Pada bulan Maret dan September. Memuat naskah hasil penelitian, kanjian konseptual, analisis kritis di bidang hukum, konstiusi dan isu-isu ketatanegaraan, dengan ...