Jurnal Cafetaria
Vol 3 No 1 (2022): JURNAL CAFETARIA

KEPUASAN MAHASISWA TERHADAP PELAYANAN ADMINISTRASI PRODI MANAJEMEN ADMINISTRASI AKADEMI MANAJEMEN BELITUNG

Tartini Tartini (Akademi Manajemen Belitung)



Article Info

Publish Date
19 May 2022

Abstract

This study aims to determine student satisfaction with administrative management services based on Tangibles, Responsiveness, Reliability, Empathy, and Assurance aspects. This study is a descriptive study with a quantitative approach. The population and sample of this study were 34 administrative management students. The sampling technique was used proportional stratified random sampling. data collection using an attitude scale. The data analysis technique used a trend test and the percentage of the frequency distribution for each aspect of satisfaction. The results of this study indicate: 1) Student satisfaction based on Tangibles aspect in general has a value of 75%, 2) Student satisfaction based on Responsiveness aspect generally has a value of 71%, 3) Student satisfaction based on Realibility aspect generally has a value of 70%, 4) Student Satisfaction based on the Empathy aspect in general has a value of 72%, 5) Student Satisfaction based on the Assurance aspect in general has a value of 73%.

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Journal Info

Abbrev

akuntansi

Publisher

Subject

Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences Other

Description

Jurnal Cafetaria sebagai wadah berisi berbagai hasil penelitian Dosen, Mahasiswa, Alumni serta pihak lain terkait dengan keilmuan di Bidang Akuntansi dan Perekonmian pada umumnya. Cafetaria diambil dari Bahasa Inggris Jermatik pada abad pertengahan dikawasan Eropa Barat. Cafetaria merupakan tempat ...