JURNAL MANAJEMEN AKUNTANSI (JUMSI)
Vol 2, No 2: 2022

Analisis Faktor-Faktor Komplain Yang Mempengaruhi Klaim Nasabah pada PT. Sunlife Finansial Cabang Medan

Tasya Fauza Lubis (Universitas Islam Negeri Sumatera Utara)
Rahmi Syahriza (Universitas Islam Negeri Sumatera Utara)

Article Info

Publish Date
24 Apr 2022

Abstract

This study aims to analyze the complaints factors that affect customer claims at PT. Sunlife Financial Medan branch. This research was conducted to find out the causes of complaints to customers, to find out the forms and types of complaints that occurred to customers. This research data uses descriptive and qualitative methods which include collecting data, conducting interviews and conducting observations. from the results of this study it will be found the factors that cause complaints of claims that occur to customers at PT. Sunlife financial Medan branch.

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Journal Info
JURNAL MANAJEMEN AKUNTANSI (JUMSI)
Website

Abbrev

JUMSI

Publisher

Universitas Labuhanbatu

Subject

Economics, Econometrics & Finance

Description

JURNAL MANAJEMEN AKUNTANSI (JUMSI) diterbitkan oleh Fakultas Ekonomi dan Bisnis Universitas Labuhanbatu secara berkala 4(empat) kali dalam setahun. Setiap edisi memuat 15 artikel ilmiah. JURNAL MANAJEMEN AKUNTANSI (JUMSI) bertujuan menyebarluaskan hasil penelitian di bidang manajemen (akuntansi, ...