Jurnal Kesehatan Terapan
Vol 8 No 1 (2021): Jurnal Kesehatan Terapan

FAKTOR-FAKTOR YANG BERHUBUNGAN DENGAN KEPUASAN PASIEN RAWAT INAP DI PUSKESMAS

Heru Listiono (Unknown)
Irdan Irdan (Unknown)



Article Info

Publish Date
01 Jan 2021

Abstract

Background: Puskesmas is an organization in which there are professional medical personnel and permanent health facilities that provide health services, ongoing care, diagnosis and treatment of diseases suffered by patients. Objective: To determine the factors associated with inpatient satisfaction at the Puskesmas. Methods: This study used an analytical survey with a cross sectional study design to see the instantaneous relationship between the independent and dependent variables. The sampling technique used was accidental sampling or accidental sampling in the field, with a sample size of 95 people. Result: after being selected with other independent variables, it still has a statistically significant relationship, where: OR: 3.066 (95% CI: 1.262-7.451) p = 0.013, giving an interpretation that patients who stated their response were not good had a tendency of 3.066 times to feel they were not. satisfied with the service compared with patients who expressed good response, after being selected with the empathy variable. Suggestion: It is necessary to improve the quality of service to patients, especially in the aspect of responsiveness and empathy of officers in order to increase patient satisfaction with health services.Key words : Inpatient Satisfaction

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Journal Info

Abbrev

Jk

Publisher

Subject

Health Professions

Description

Jurnal Kesehatan Terapan merupakan Jurnal yang di terbitkan oleh Universitas Kader Bangsa yang terbit 2 kali dalam setahun yaitu pada bulan Januari dan Juli dengan Nomor p-ISSN 2356-0142 serta e-ISSN 2776-5091. Redaksi menerima Naskah berupa artikel hasil penelitian, kajian maupun pemikiran kritis, ...