Journal of Information Technology
Vol 3 No 2 (2022): Agustus 2022

EVALUASI KEPUASAN MAHASISWA TERHADAP KUALITAS LAYANAN AKADEMIK FAKULTAS TARBIYAH DAN KEGURUAN UNIVERSITAS ISLAM NEGERI AR-RANIRY BANDA ACEH

Maria Ulfa (Universitas Islam Negeri Ar-Raniry)
Rahmat Musfikar (Universitas Islam Negeri Ar-Raniry)
Sri Wahyuni (Universitas Islam Negeri Ar-Raniry)
Hendri Ahmadian (Universitas Islam Negeri Ar-Raniry)



Article Info

Publish Date
12 Aug 2022

Abstract

: The purpose of this study is to find out the results of student satisfaction with the services provided by the academics of the Faculty of Tarbiyah and Teacher Training (FTK) at Universitas Islam Negeri Ar-Raniry Banda Aceh seen from 5 service dimensions. The sample of this study was 100 active students from the 2016-2020 class using the quota sampling technique, which is to determine a sample from a certain population so that it is classified as desired. Research data was obtained by distributing questionnaires through online media (google form) which contained 25 question items. Data analysis using simple linear regression analysis method. Results The level of student satisfaction in FTK. Services at FTK have been carried out quite well so that students are satisfied with the services from the dimensions of reliability, responsiveness, assurance and empathy. Then in the tangibles dimension, students prefer to meet academic officers with 61% of respondents' answers. And the question item Academic services provided are computer-based with an answer of 70% meaning that students are very satisfied if the service is computer-based. The quality of academic services has an influence on student satisfaction where the results of the analysis of the level of conformity are 46%.

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Journal Info

Abbrev

jintech

Publisher

Subject

Computer Science & IT Other

Description

This journal provides opportunities for students, lecturers and information technology practitioners to contribute in providing new understanding and concepts related to the basic concepts of computer science that aim to develop information technology. Scope article includes: Information Technology ...