Prosiding University Research Colloquium
Proceeding of The 15th University Research Colloquium 2022: Bidang MIPA dan Kesehatan

Tingkat Kepuasan Pasien Terhadap Pelayanan Perawat Di Klinik Sembuh Lukaku Universitas Muhammadiyah Magelang

Reczy Kurnia Vendy (Universitas Muhammadiyah Magelang)
Sodiq Kamal (Universitas Muhammadiyah Magelang)
Rohmayanti Rohmayanti (Universitas Muhammadiyah Magelang)



Article Info

Publish Date
30 Jun 2022

Abstract

The abstract must be short, interesting, simple, and easy to understand without reading the entire article. Therefore, avoid jargon, abbreviations and references. In writing abstracts, the author must be accurate, use the right words, and convey the meaning of the study. A good abstract contains the problem statement and purpose, how the research is carried out (the method), the results, and concludes with a brief statement of conclusions. In the abstract keywords are also always included. Keywords are used to index an article and are the label of an article. Background: The level of satisfaction is a reflection of the quality of service. Patient satisfaction is the result of an assessment in the form of an emotional response to feelings of pleasure and satisfaction in patients because of the fulfillment of expectations or desires in using and receiving nurse services. Objective: This study aims to determine the level of patient satisfaction with the services of nurses at the Lukaku recovery clinic, Muhamadiyah University, Magelang. This study uses primary data sourced from direct observation and questionnaires distributed to respondents . Methods: This study used a questionnaire which was filled out by the respondents. Sampling used accidental sampling, namely the researcher took respondents at that time at the Lukaku Healing Clinic as many as 29 respondents. Results: The results of the data analysis revealed that the variables reliable, assurance, tangible, empathy, responsiveness affect the level of patient satisfaction with the services of nurses at the Healing Clinic. Lukaku

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