Al-Masraf: Jurnal Lembaga Keuangan dan Perbankan
Vol 2, No 1 (2017): Januari - Juni 2017

PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH PEGADAIAN SYARIAH DI KOTA PEKANBARU

WIRDAYANI WAHAB (Sekolah Tinggi Ilmu Ekonomi Mahaputra Riau)

Article Info

Publish Date
01 Jun 2017

Abstract

The theme of the article is the banks and financial institutions. The study aims to determine the effect of service quality on customer satisfaction, and to know the difference. The study was conducted in the city of Pekanbaru. The sample was 100 respondents. The analytical method used is multiple linear regression analysis. The results showed: The quality of service has a positive effect on customer satisfaction.

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Journal Info
Al-Masraf: Jurnal Lembaga Keuangan dan Perbankan
Website

Abbrev

almasraf

Publisher

Universitas Islam Negeri Imam Bonjol Padang

Subject

Economics, Econometrics & Finance

Description

The journal is published twice a year in June and December. Contains scientific articles in the form of research, analysis study, theoretical study and review of studies in the field of banks and financial institutions. Publishing this journal aims to increase the quantity and quality to spread ...