JIEMS (Journal of Industrial Engineering and Management Systems)
Vol 15, No 2 (2022): Journal of Industrial Engineering and Management Systems

PENGARUH SUPPLY CHAIN MANAGEMENT TERHADAP LOYALITAS KONSUMEN PADA KANTIN UNIVERSITAS ISLAM NEGERI SUMATERA UTARA

Malkan Yahya Abdillah (Universitas Islam Negeri Sumatera Utara)
Nurhafifah Saragih (Universitas Islam Negeri Sumatera Utara)
Siti Aisyah (Universitas Islam Negeri Sumatera Utara)



Article Info

Publish Date
07 Oct 2022

Abstract

This study aims to determine the effect of supply chain management on consumer loyalty in the canteen of the State Islamic University of North Sumatra partially. The method used in this study is a quantitative research method of causal associative research. Data was collected using the method of observation, questionnaires, and documentation studies. The number of respondents used is (N) = 30. Data processing in this study was carried out using validity, reliability, and simple linear regression analysis. Validity test results show that r-Value > r-Table is 0.361, and the test results reliably indicate that the value of Cronbach's Alpha is greater than 0.6, so that all instruments used in each variable can be said to be valid and reliable. The results of the t-test indicate that the t-count value obtained from the supply chain management (X) variable is 4.188 which is greater than the t-table value of 2.042. Based on its significance value, the supply chain management variable (X) is 0.000, which is smaller than 0.05. The results of this hypothesis test indicate that H0 is rejected and Ha is accepted, which means that partially there is a positive and significant effect of supply chain management on consumer loyalty.

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Journal Info

Abbrev

jiems

Publisher

Subject

Control & Systems Engineering Decision Sciences, Operations Research & Management Engineering Industrial & Manufacturing Engineering Mechanical Engineering

Description

Journal of Industrial Engineering and Management Systems (JIEMS) publishes scientific papers, including empirical research, theoretical and scientific related original industrial engineering. The focus and scope of JIEMS include manufacturing systems, production, logistics, supply chain management, ...