Jurnal Manajemen Perhotelan dan Pariwisata
Vol. 5 No. 3 (2022)

STRATEGI PENINGKATAN KUALITAS PELAYANAN PRAMUSAJI PADA MASA PANDEMI COVID-19 DI FIRE RESTAURANT W BALI - SEMINYAK

Susi Purniasih (Universitas Pendidikan Ganesha)
Nyoman Dini Andiani (Universitas Pendidikan Ganesha)

Article Info

Publish Date
14 Dec 2022

Abstract

The study aims to identify the challenges and the strategies to improving the service quality of the waiter/ss in Fire Restaurant W Bali along the Covid-19 pandemic. The research design is qualitative which involving interview, observation, and documentation as the instruments to collect the data. Based on the results, it was found that there were some challenges in the restaurant, such things as operational system, financial issue, and lack of foreign languages knowledge. Some strategies were implemented to overcome the challenges. Those were, Dry eight service training, using SOP, taking care of guest’s needs, and giving appreciation to the waiter.

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Journal Info
Jurnal Manajemen Perhotelan dan Pariwisata
Website

Abbrev

JMPP

Publisher

Universitas Pendidikan Ganesha

Subject

Economics, Econometrics & Finance Education Social Sciences

Description

The journal is committed to a broad range of topics including tourism and travel management, leisure and recreation studies and the emerging field of event management. It contains both theoretical and applied research papers, and encourages the submission of the results of collaborative research ...