Jurnal Ilmiah Administrasi Publik
Vol 13, No 1 (2012): Jurnal Ilmiah Administrasi Publik

PENYELENGGARAAN PELAYANAN PUBLIK YANG BERKUALITAS SEBAGAI UPAYA MEMBERIKAN PELAYANAN PRIMA KEPADA MASYARAKAT

Abdul Yuli Andi Gani, Mr. ( Universitas Brawijaya)



Article Info

Publish Date
13 Feb 2013

Abstract

Societal demand in the decentralization era toward qualified public service has grown rapidly. Government credibility is highly determined by its ability to cope with various problems of public service. Thus, a capable government would gain more and more support from the people to provide satisfying public service. The quality of service should become all parties’ concern within the government either in the implementation or leadership level in accordance with its role. Regional government needs an integrated management within its administration particularly in licensing service. The service would highly depend on 3 (three) aspects, those are the implementation pattern, human resources support, and institution /organization. Therefore, to improve the service, order, mechanism, and implementation procedures for taskforce is needed.

Copyrights © 2012






Journal Info

Abbrev

JIAP

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

Jurnal Ilmiah Administrasi Publik is published two times a year in June and November. This journal contains scientific articles on public administration science written in two languages: Bahasa Indonesia and English. The article is published in form of empirical research, conceptual or theoretical ...