ABM: International Journal of Administration, Business and Management
Vol 4 No 2 (2022)

The Effect Of The Marketing Mix On Patient Decision For Treatment At Bhayangkara Hospital Bondowoso

Rini Ekowati (Institut Teknologi and Sains Mandala)
Agustin HP (Institut Teknologi dan Sains Mandala)
Muhaimin Dimyati (Institut Teknologi dan Sains Mandala)



Article Info

Publish Date
28 Nov 2022

Abstract

The purpose of this research is to examine and analyze the effect of the marketing mix on patient decision for treatment to the Bhayangkara Bondowoso Hospital. This research is quantitative descriptive research that use primary data. The research was conducted at Bhayangkara Bondowoso Hospital. Data collection techniques used were observation, interviews, questionnaires, and direct interviews. The number of samples was 175 respondents. The variables used in the Marketing Mix are product, price, promotion, place, people, process, and physical evidence. Data processing is done by using multiple linear regression analysis with the help of the SPSS 25. The results of the research show that the product, price, promotion, place, people, process, and physical evidence simultaneously influence patient decision for treatment. Partially, the product variable has no significant effect on patient decision for treatment. The price variable has no significant effect on patient decision for treatment. The promotion variable has a significant effect on patient decision for treatment. The place quality variable has no significant effect on patient decision for treatment. The process quality variable has a significant effect on the patient decision to seek treatment. The people variable has a significant effect on patient decision for treatment. The physical evidence variable has a significant effect on the patient decision for treatment. The people variable is the most dominant variable in influencing the patient decision for treatment.

Copyrights © 2022






Journal Info

Abbrev

abm

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

ABM : International Journal of Administration, Business and Management is an interdisciplinary journal that seeks both theoretical and practical papers devoted to aspects of the subject matter indicated in the title. Topics will be drawn, but not limited to, the following areas: Business Management ...