Jurnal Manajemen Kesehatan Indonesia
Vol 10, No 2 (2022): Agustus 2022

Analisis Pengaruh Kepuasan Pasien Rawat Jalan Terhadap Minat Kunjungan Ulang Di Rs X Kota Madiun

Hartaty Sarma Sangkot (Politeknik Kesehatan Kemenkes Malang)
Ulimaz Latifah (Politeknik Kesehatan Kemenkes Malang)
Endang Sri Dewi Hastuti Suryandari (Politeknik Kesehatan Kemenkes Malang)
Avid Wijaya (Politeknik Kesehatan Kemenkes Malang)



Article Info

Publish Date
27 Aug 2022

Abstract

The patient's satisfied is an indicator that can be used to see the quality of health services. A health service can be said to be of high quality if it satisfies the expectations of the patient. Good service quality will form user commitment to reuse a service. The purpose of this study was to determine the effect of outpatient satisfaction on interest in revisits at Hospital X in Madiun City. This research is a quantitative analytic study with a cross sectional approach. This study was conducted on 100 outpatients at Hospital X in Madiun City using a questionnaire. The data collected were analyzed by univariate and bivariate. The chi square test was used in bivariate analysis. The results showed that 99% of outpatients were satisfied with the services provided and 97% of patients who were interested in making revisits. However, there was no effect of outpatient satisfaction on the interest in revisits at Hospital X in Madiun City (p Value = 1,000).

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