Ikonomika : Jurnal Ekonomi dan Bisnis Islam
Vol 7, No 2 (2022)

The Effect of Product Quality and Service Quality on Consumer Loyalty at Palopo Minimarkets

Fasiha Fasiha (IAIN PALOPO)
Muhammad Yusuf (STIA Bandung)
Humiras Betty Marlina Sihombing (Universitas Darma Agung)
Mujahidin Mujahidin (Unknown)
Rachid Chenini (University of Adrar)



Article Info

Publish Date
17 Dec 2022

Abstract

This research discusses Consumer Implications of Minimarkets' Product and Service Quality Loyalty. This study's primary objective is to determine influence of product quality and service quality on consumer commitment. The type of research used is quantitative research with the research population of all minimarket consumers with sampling techniques using non-probability sampling, the saturated sample technique (census). Data collected using questionnaires were analyzed using multiple regression analysis and for processing data using SPSS version 22. The results of this study showed that the product quality variable (X1) was obtained by the calculated t value  t  table (3.822 2.012) or a significance value of 0.000 0.05 and the service quality variable (X2) of the calculated t value t table (3.329 2.012) or a significance value of 0.02 0.05. So it can be concluded that product quality and service quality have a positive effect on consumer loyalty.

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Journal Info

Abbrev

IKONOMIKA

Publisher

Subject

Economics, Econometrics & Finance

Description

IKONOMIKA: focused on primary studies: Islamic management, Islamic finance, Islamic Accounting, Islamic banks, and halal markets, has initiated the development of global economic advantages. Islamic based economics could not be seen as independent variable standing on side-by-side with conventional ...