Journal of Global Business and Management Review
Vol 4 No 2 (2022): Journal of Global Business and Management Review

ANALISIS KUALITAS LAYANAN WEBSITE DAN PROMOSI E-COMMERCE TERHADAP KEPUTUSAN PEMBELIAN PRODUK PADA SHOPEE

Dendy Kurniawan (Universitas Sains dan Teknologi Komputer)
Edy Siswanto (Universitas Sains dan Teknologi Komputer)



Article Info

Publish Date
25 Dec 2022

Abstract

This quantitative research was carried out with the object of research being shopee e-commerce users who were chosen randomly and at least had made a purchase of products or services once. While the number of population samples in this study were 100 people, the majority of whom were students. While the data collection technique using a google form questionnaire. The results obtained from data processing, show the multiple linear regression equation Y = 5.860+ 0.142X1 + 0.335X+e. There is a positive and significant effect of service quality on shopee product purchasing decisions, as evidenced by the value of a significant level of service quality of 0.002. There is also a positive and significant effect of promotion on product purchasing decisions at shopee, which is proven by the significant value below 0.002. F test obtained a significant level of 0.000. These results indicate that there is a joint influence between service quality and promotion on product purchasing decisions at shoppe because the value is below 0.05. while the value of determination is 0.578 or 57.8%. This can be interpreted that the quality of services and promotions affect product purchasing decisions on e-commerce shopee by 57.8, while the remaining 42.2% is influenced by other factors that are not included in the scrutiny.

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Journal Info

Abbrev

jgbmr

Publisher

Subject

Economics, Econometrics & Finance

Description

The Journal of Global Business & Management Review (JGBMR) is a collection of research articles conducted by researchers in the fields of business and management, as well as scientific studies and conceptual papers that contribute to scientific development and practical implementation, especially in ...