ESOCHUM: Economics, Social and Humanities Journal
Vol. 1 No. 1 (2021)

PENGARUH EMPATHY, RESPONSIBILITY, DAN TANGIBLES PELAYANAN SOSIAL TERHADAP KEPUASAN MASYARAKAT DI PALANG MERAH INDONESIA (PMI) SURAKARTA

Herri Supriyanto (Universitas Surakarta)
Dewi Pujiani (Universitas Surakarta)

Article Info

Publish Date
21 Sep 2021

Abstract

The authors have a goal to determine the influence of empathy, responsibility, and tangible in public health services to public satisfaction in PMI Surakarta either partially or simultaneously. Hypothesis in this research were: suspected empathy, responsibility, and tangible in social service of public health have significant influence to satisfaction of society in PMI Surakarta either partially or simultaneously. Data needed in this research were primary data obtained by questionnaire method from sample counted 67 respondents. Data analysis used in this research were multiple linear regression test, t test, F test and coefficient of determination test. The result of data analysis in this research can be concluded that empathy, responsibility, and tangible in public health service have significant influence to the satisfaction of society in PMI Surakarta either partially or simultaneously.

Copyrights © 2021




Citation Download
RIS
EndNote, Reference Manager, ProCite
BibTex
Latex, Jabref
Full PDF
151.995 KB
Original Source
Download Original
Google Scholar
Check in Google Scholar
Journal Info
ESOCHUM: Economics, Social and Humanities Journal
Website

Abbrev

esochum

Publisher

Universitas Nahdlatul Ulama Purwokerto

Subject

Religion Humanities Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

Description

ESOCHUM Journal is an OPEN ACCESS journal publishing articles of analyses, studies, research reports, application of theories, material development, and reviews. Its scope covers studies related to the six departments in the Faculty of Social, Economic, and Humanities, Universitas Nahdlatul Ulama ...