Jurnal Ilmu Manajemen Profitability
Vol 7, No 1 (2023): FEBRUARI 2023

Influence of customer reviews, safety and convenience on online purchasing decisions Case study marketplace shopee

Mistika Ignasia Br Ginting (Fakultas Ekonomi, Universitas Sarjanawiyata Tamansiswa)
Muinah fadhilah (Fakultas Ekonomi, Universitas Sarjanawiyata Tamansiswa)
Nonik Kusuma Ningrum (Fakultas Ekonomi, Universitas Sarjanawiyata Tamansiswa)



Article Info

Publish Date
28 Feb 2023

Abstract

The purpose of the study was to determine the effect of customer reviews, security and convenience on online purchasing decisions through the marketplace. This research is a quantitative research. The target population is the people of Yogyakarta shopping online on the Shopee marketplace. The research sample is 100 respondents. The data collection method used the questionnaire method, while the data analysis technique used multiple regression analysis and classical assumption test consisting of normality test, multicollinearity test, and heteroscedasticity test. The results showed that customer reviews had a positive effect on online purchasing decisions with a significance value of 0.029 0.05. Security has a positive effect on online purchasing decisions with a significance value of 0.002 0.05. Ease has a positive effect on online purchasing decisions with a significance value of 0.000 0.05. Customer reviews, security and convenience simultaneously influence online purchasing decisions on the Shopee marketplace with a significance value of 0.000 0.05.

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Journal Info

Abbrev

profitability

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Profitability: Jurnal Ilmu Manajemen [p-ISSN 2714-6332| dan e-ISSN 2714-6324] yang diterbitkan oleh Program Studi manajemen Fakultas Ekonomi dan Bisnis Universitas Muhammadiyah Makassar, jurnal ini menerbitkan artikel hasil penelitian dibidang Ilmu Manajemen. Jurnal ini menerbitkan studi penelitian ...