Journal Of World Science
Vol. 2 No. 3 (2023): Journal of World Science

The Effect of Trust and Perceived Value on Reuse Intention of Linkaja Application Users Mediated by Customer Satisfaction

Yayan Al Fatah (Fakultas Ekonomi dan Bisnis, Universitas Brawijaya, Malang, Indonesia)
Ainur Rofiq (Fakultas Ekonomi dan Bisnis, Universitas Brawijaya, Malang, Indonesia)
Nur Khusniyah Indrawati (Fakultas Ekonomi dan Bisnis, Universitas Brawijaya, Malang, Indonesia)



Article Info

Publish Date
26 Mar 2023

Abstract

This study aims to analyze the role of customer satisfaction in mediating the effect of trust and perceived value on reuse intention. This type of research is explanatory research. The sampling technique used purposive sampling with 120 respondents and was analyzed using Partial Least Square (PLS). Based on the research results, it says that trust affects reuse intention and customer satisfaction, perceived value influences reuse intention and customer satisfaction, customer satisfaction affects reuse intention, and customer satisfaction mediates the effect of trust and perceived value on reuse intention. Customer satisfaction acts as a partial mediating variable. Trust and perceived value influence user intentions to reuse the application. Therefore, LinkAja application management must pay attention to and build trust and perceived value to strengthen user intentions to use the application again. So, it is important to pay attention to customer satisfaction and act as an important mediator in the relationship between trust and perceived value with the intention of reuse.

Copyrights © 2023






Journal Info

Abbrev

jws

Publisher

Subject

Computer Science & IT Economics, Econometrics & Finance Engineering Health Professions Law, Crime, Criminology & Criminal Justice Social Sciences

Description

Journal Of World Science is a scientific journal in the form of research and can be accessed openly. This journal is published monthly by CV Riviera Publishing. Journal of World Science provides a means for ongoing discussion of relevant issues that fall within the focus and scope of the journal ...