Journal of Comprehensive Science (JCS)
Vol. 2 No. 4 (2023): Journal of Comprehensive Science (JCS)

Analysing Implementation Of Balance Score Card To Front Office Department At Adiwana Unagi Suites 2022

I Kadek Agus Bisena (Institut Bisnis dan Teknologi Indonesia)
Kadek Yogi Susana (Institut Bisnis dan Teknologi Indonesia)

Article Info

Publish Date
13 Apr 2023

Abstract

The success of a company is influenced by the performance of the departments in its organization. For this reason, the company must be able to measure and evaluate the staff performance. One of the famous tools to measure and manage the performance of the department and staff is KPI based on the Balance Score Card. Adiwana Unagi Suites, a boutique resort in Ubud has implemented a Balance Score Card in its 2022 business process. The research method is executed by using descriptive analysis study. The result of the performance shows some clues that the management and the department itself must discuss the measurement again, especially in customer related. The result also showed us that there was a lack of consistency from the front office team in doing the duty especially in attending training

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Journal Info
Journal of Comprehensive Science (JCS)
Website

Abbrev

jcs

Publisher

Green Publisher Indonesia

Subject

Computer Science & IT Economics, Econometrics & Finance Electrical & Electronics Engineering Languange, Linguistic, Communication & Media Library & Information Science

Description

This journal publishes research articles covering multidisciplinary sciences, which includes: Humanities and social sciences, contemporary political science, Educational sciences, religious sciences and philosophy, economics, Engineering sciences, Health sciences, medical sciences, design arts ...