Jurnal Teknologi Komputer dan Sistem Informasi
Vol 6, No 2 (2023): JTKSI (Jurnal Teknologi Komputer dan Sistem Informasi)

Analisis Kepuasan Pengguna Terhadap Aplikasi Spotify Menggunakan Metode End User Computing Satisfaction (EUCS)

M Ferlian Sijadah (Universitas Sriwijaya Fakultas Ilmu Komputer Sistem Informasi)
Nabila Rizky Oktadini (Universitas Sriwijaya Fakultas Ilmu Komputer Sistem Informasi)
Allsela Meiriza (Prodi Sistem Informasi, Fakultas Ilmu Komputer Universitas Sriwijaya, Palembang, Sumatera Selatan)
Pacu Putra (Prodi Sistem Informasi, Fakultas Ilmu Komputer Universitas Sriwijaya, Palembang, Sumatera Selatan)
Putri Eka Sevtiyuni (Prodi Sistem Informasi, Fakultas Ilmu Komputer Universitas Sriwijaya, Palembang, Sumatera Selatan)



Article Info

Publish Date
27 May 2023

Abstract

Music streaming applications are applications that allow users to listen to legal or online music. Spotify is currently known as the application that provides the largest music streaming service, digital music, podcast, and video service with access to millions of songs and other content from various creators worldwide. This research concerns the analysis of user satisfaction with the Spotify application. This research was conducted to understand and determine user satisfaction with the Spotify application. The method used in this research is End User Computing Satisfaction (EUCS). There are also problems with this music application related to the competition system when listening to music online. The sampling technique uses Lemeshow sampling (based on coincidence) with a total of 100 respondents using a research instrument in the form of a questionnaire using a Likert scale, which is a scale used to measure perceptions, attitudes, or opinions of users towards the Spotify application. shows that the level of user satisfaction from the five variables shows that the Content variable gets the highest satisfaction with a total percentage of 78.5%, the Accuracy variable gets high satisfaction with a total percentage of 77.5%, the Format variable gets the highest satisfaction with a total percentage of 79.9%, the Variable Ease of Use gets high satisfaction with a percentage of 84.6%, the Timelines variable gets high satisfaction with a percentage of 78.9%.

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Journal Info

Abbrev

jtksi

Publisher

Subject

Computer Science & IT

Description

The journal JTKSI is a peer-reviewed, scientific journal published by STMIK Pringsewu Lampung. Receives articles in technology information and this Journal publishes research articles, literature review articles, case reports and concept or policy articles, in all areas such as, Geographical ...