Indonesian Journal of Digital Business
Vol 4, No 1 (2024): Indonesian Journal of Digital Business

The Evaluation of User Experience UPI Digital Business Website with Usability Testing Method and System Usability Scale

Moch Gan-gan Sidiq (Universitas Pendidikan Indonesia)
Rangga Gelar Guntara (Universitas Pendidikan Indonesia)
Oding Herdiana (Universitas Pendidikan Indonesia)



Article Info

Publish Date
20 Jun 2023

Abstract

The UPI Digital Business website, which has a domain at https://bisnisDigital.upi, is the official website of the Digital Business study program at Universitas Pendidikan Indonesia. According to the results of observing similarweb.com visitor traffic data, there are interesting findings related to the high bounce rate on the website, which is 71.35%. Likewise, from the results of informal observations of the closest website users, namely UPI Digital Business students, it was found that there were still complaints, one of which was difficulty finding some of the information needed because of the confusing navigation structure. The developer has never evaluated the experience of using the website, so it is not yet known how and how well the website can be used by current users. The research focuses on evaluating user experience in terms of ease of use by conducting usability testing and SUS tests with three aspects of ISO 9421-11 usability, namely effectivity, efficiency, and satisfaction. The result is that effectivity gets a grade “ Bad” with score of 60%, efficiency gets a score of 38%, and satisfaction gets a score of 33 out of 100.

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Journal Info

Abbrev

IJDB

Publisher

Subject

Computer Science & IT Economics, Econometrics & Finance Engineering

Description

Marketing Management Human Resource Management Financial Management Strategic Management Accounting Entrepreneurship Software engineering Data Mining Iot Multimedia and Game Database Technologies and Applications AI/ML Data Science Information ...