Journal of Governance
Volume 8 Issue 2: (2023)

Evaluating Public Website Performance: Content Analyses on Malang City Government Website

Sajida Sajida (Department of Public Administration, University of Merdeka Malang, Indonesia)
Laela Tul Husna (Department of Public Administration, University of Merdeka Malang, Indonesia)
Karina Widya Rahayu (Department of Public Administration, University of Merdeka Malang, Indonesia)
Indah Ayu Suryawati (Department of Public Administration, University of Merdeka Malang, Indonesia)



Article Info

Publish Date
20 Jun 2023

Abstract

This study evaluates the performance of public websites in Malang City, a heavily digitizing government. Using content analysis, we determine the extent to which the availability of public information has been met and what records still need to be corrected by the Malang city government. This study examines five criteria: information quality, usability, privacy and security, interaction, and accessibility. As a result, the Malangkota. go. id website met the evaluation criteria for general public information availability. However, the government still needs improvement in terms of security and citizen-centered values. Thus, in the future, this research can be used as a basis for policy considerations by the Malang City government to improve the performance of its public services through the provision of good public information.

Copyrights © 2023






Journal Info

Abbrev

jog

Publisher

Subject

Social Sciences

Description

Journal of Governance (JOG) is published by the Faculty of Social and Political Science Universitas Sultan Ageng Tirtayasa collaborate with KAPSIPI (Kesatuan Asosiasi Program Studi Ilmu Pemerintahan Indonesia) for reviewer, its main aim to spread critical and original analysis from researchers and ...