Jurnal Ilmu Manajemen Advantage
Vol. 7 No. 1 (2023): June 2023

Analysis of Tourist Loyalty and Satisfaction Based on Destination Image of Sustainable Tourism in West Java

Siti Zakiah (Universitas Telkom)
Edwin Baharta (Universitas Telkom)
Deni Hermana (STIA Bagasasi)



Article Info

Publish Date
26 Jun 2023

Abstract

Sustainable tourism is not only an actualization of the resort hotel's understanding of the wishes of tourists who have attitudes and behavior oriented toward sustainability. Sustainable tourism is a form of responsibility towards the world. This research aims to analyze Loyalty and Tourist Satisfaction changes based on the Destination Image of Sustainable Tourism in West Java. The research approach uses a casual study with a randomly selected sample of 240 in sustainable tourism locations in West Java both online and offline. The results of the study show that tourists feel and realize positive impressions that are known through travel experiences affect satisfaction and loyalty. Tourist groups who have personal value preferences on sustainability have a loyal attitude towards service providers and are willing to advocate for efforts to ensure sustainability if possible facilitated by the provider. Destination image affects the level of loyalty either directly or through satisfaction. The theoretical implication is the importance of customer value preferences as a basis for the development of sustainable tourist destinations. The practical implication is that providers must understand tourist imagery processing as a complex process determining loyalty to sustainability.

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Journal Info

Abbrev

adv

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Ilmu Manajemen Advantage published twice a year in June and December, published by Institut Teknologi dan Bisnis Widya Gama Lumajang since June 2017. Jurnal Ilmu Manajemen Advantage intended as a forum for publishing scientific articles in the field of management ...