Wawasan : Jurnal Ilmu Manajemen, Ekonomi dan Kewirausahaan
Vol. 1 No. 3 (2023): Juli : Jurnal Ilmu Manajemen, Ekonomi dan Kewirausahaan

Pengaruh Kualitas Jasa Layanan Terminal Pelabuhan Terhadap Kepuasan Penumpang Kapal Feri di Pelabuhan Penyeberangan Baubau

Yusuf Jaya Saputra (Unknown)
Sayyid Ahmad (Unknown)
Maudhy Satyadharma (Unknown)

Article Info

Publish Date
24 Jun 2023

Abstract

The Baubau Crossing Port as one of the ports managed by the Provincial Government of Southeast Sulawesi plays a vital and important role in encouraging the movement of people and goods in and out of Baubau City. This research was conducted to analyze the influence of the quality of port terminal services on the satisfaction of ferry passengers at the Baubau Crossing Port. The sample of this research is 60 passengers with accidental sampling system. The results of the study concluded that there was a positive and significant influence between the quality of port terminal services and the level of satisfaction of ferry passengers at the Baubau Crossing Port.

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Journal Info
Wawasan : Jurnal Ilmu Manajemen, Ekonomi dan Kewirausahaan
Website

Abbrev

Wawasan

Publisher

Universitas Maritim AMNI Semarang

Subject

Decision Sciences, Operations Research & Management

Description

Cakupan keilmuan Jurnal Manajemen, Ekonomi dan Kewirausahaan adalah jurnal yang memuat tentang hasil-hasil penelitian ilmu manajemen yang terdiri dari Manajemen SDM, Manajemen Keuangan, Manajemen Pemasaran, Manajemen Operasional dan Manajemen Bisnis Syariah serta Manajemen ...