ETIKONOMI
Vol 22, No 2 (2023)

Antecedents of Intention to Use Ride-Sharing Platform

Miharni Tjokrosaputro (Universitas Tarumanagara, Jakarta)



Article Info

Publish Date
30 Mar 2024

Abstract

The Ride-Sharing Platform (RSP) implementation in Indonesia has been emerging recently. The use of this platform is increasing significantly year by year. This study aimed to identify the factors influencing the attitudes and intentions of RSP users in Indonesia. This research discussed the role of customers in service innovation and the relationship between Perceived Usefulness, Perceived Ease-of-Use, Word-of-Mouth (WOM), and Intention to Use RSP from the perspective of TAM and TPB. This research used 208 data originating from 219 samples acquired through questionnaire distribution. The obtained data were then analyzed using the SmartPLS Program. This research shows that Perceived Usefulness, Perceived Ease-of-Use, and word of mouth positively affect the Intention to Use RSP mediated by Customer Attitude toward Service Innovation. This research could contribute to the RSP industry and those who want to join RSP as one of the service providers. This study contributes considerably to the breadth and rigor of the RSP literature from the perspectives of TAM and TPB.JEL Classification: M31, M37, L92How to Cite:Tjokrosaputro, M. (2023). Antecedents of Intention to Use Ride-Sharing Platform. Etikonomi, 22(2), 429 – 442. https://doi.org/10.15408/etk.v22i2.26127.

Copyrights © 2023






Journal Info

Abbrev

etikonomi

Publisher

Subject

Economics, Econometrics & Finance

Description

Etikonomi is a peer-reviewed journal on Economics, Business and Management by Faculty of Economic and Business State Islamic University (UIN) Syarif Hidayatullah Jakarta. FOCUS This journal focused on economics, business, and management studies and present developments through the publication of ...