INTENSIF: Jurnal Ilmiah Penelitian dan Penerapan Teknologi Sistem Informasi
Vol 7 No 2 (2023): August 2023

Electronic Health Records (EHR) Usability and User Experience Evaluation: A Case Study

Muhammad Yunus (Politeknik Negeri Jember)
Intan Sulistyaningrum Sakkinah (Politeknik Negeri Jember)
Ulfa Emi Rahmawati (Politeknik Negeri Jember)
Atma Deharja (Politeknik Negeri Jember)
Maya Weka Santi (Politeknik Negeri Jember)



Article Info

Publish Date
05 Aug 2023

Abstract

Manual medical record documents have a high risk of leakage and loss. This is because the storage is only in the cupboard. In Indonesia, Electronic Health Records (EHR) have been widely adopted. Clinics, the Rumah Keluarga Sehat Clinic located in Jember Regency. The implemented EHR is a complement to the manual medical record. To obtain a successful EHR implementation, it is necessary to evaluate the usability and user experience. Usability testing is an evaluation method that involves end users in the system development process. This study aims to evaluate the usability and user experience of the EHR developed at the Rumah Keluarga Sehat Clinic. Tests were carried out using the System Usability Scale (SUS) and User Experience Questionnaire (UEQ) instruments. Instruments were given to 7 respondents consisting of doctors, medical recorders, admins, and pharmacists at Rumah Keluarga Sehat Clinic, Jember. The results of the usability evaluation with SUS showed a score of 77.14 which indicated the Good category. And the UEQ results show above-average results on a scale (perspicuity and dependability), and excellent on 4 scales (attractiveness, efficiency, stimulation, and novelty). The results of the evaluation with 2 instruments show that the developed EHR has met the user's needs.

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Journal Info

Abbrev

intensif

Publisher

Subject

Computer Science & IT Decision Sciences, Operations Research & Management

Description

INTENSIF Journal is a publication container for research in various fields related to information systems. These fields includeInformation System, Software Engineering, Data Mining, Data Warehouse, Computer Networking, Artificial Intelligence, e-Bussiness, e-Government, Big Data, Application ...