JOURNAL OF HUMANITIES, SOCIAL SCIENCES AND BUSINESS (JHSSB)
Vol. 3 No. 1 (2023): NOVEMBER

THE EFFECT OF PERCEIVED CONVENIENCE, PERCEIVED BENEFITS, AND TRUST ON INTENTION TO USE MOBILE BANKING

Apriani, Riska Gabrie (Unknown)
Respati, Dwi Kismayanti (Unknown)
Handarini, Dwi (Unknown)



Article Info

Publish Date
06 Sep 2023

Abstract

This study aims to determine the effect of perceived ease of use on the intention to use mobile banking, perceived usefulness on the intention to use mobile banking, and trust on the intention to use mobile banking, as well as the combined effect of perceived ease of use, perceived usefulness, and trust on the intention to use mobile banking among students of the Accounting Department of the State University of Jakarta, class of 2019. The population for this study comprised 179 students. Stratified Random Sampling was conducted with specific criteria, resulting in a sample of 124 students. This research is guided by the TAM (Technology Acceptance Model) Theory. The study reveals that perceived ease of use has a negative and insignificant effect on the intention to use mobile banking, thus rejecting H1. However, perceived usefulness have a positive and significant effect on the intention to use mobile banking, supporting H2. Trust also has a positive and significant effect on the intention to use mobile banking, validating H3. Furthermore, perceived ease, perceived usefulness, and trust collectively have a positive and significant effect on the intention to use mobile banking, confirming H4.

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Journal Info

Abbrev

JHSSB

Publisher

Subject

Law, Crime, Criminology & Criminal Justice Social Sciences

Description

JOURNAL OF HUMANITIES, SOCIAL SCIENCES AND BUSINESS (JHSSB) has main objective which is to cater an intellectual platform for the international scholars. JHSSB aims to promote interdisciplinary studies in business and social science and become the leading journal in humanities, social science and ...