JURNAL LENTERA : Kajian Keagamaan, Keilmuan dan Teknologi
Vol 22 No 2 (2023): September 2023

Manajemen Mutu Terpadu ( Total Quality Management / TQM )

Mohammad Juhri (IAIN Madura)
Zainab Nurlaili (Institut Agama Islam Negeri Madura)
Ali Nurhadi (Institut Agama Islam Negeri Madura)



Article Info

Publish Date
19 Sep 2023

Abstract

The current quality concern is one that affects an organization's ability to survive. Quality must be prioritized in all areas of the organization, including education, if it is to remain sustainable. As a result, quality assurance is very important and must be implemented in businesses using the Total Quality Management (IQM) framework. qualitative The essence of Integrated Quality Management (MMT) is a method for continuously improving services or goods to achieve customer satisfaction. MMT strategy, making it comprehensive. Technical considerations are only one aspect of quality, the extent to which customer requirements are met is another. MMT also pays attention to non-physical aspects such as corporate culture, leadership style, and followers. Service quality will be improved and given a deeper meaning by the integration of these aspects.

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Journal Info

Abbrev

lentera

Publisher

Subject

Religion Humanities Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice

Description

The mission of JURNAL LENTERA is to encourage scholarly research in religious, scientific and technological studies. The Journal provides a unique peer-reviewed forum to postgraduate students, scholars, professors, and researchers in various topics within the scope. The Journal welcomes research ...