Jurnal Sisfotek Global
Vol 13, No 2 (2023): JURNAL SISFOTEK GLOBAL

Customer Segmentation Based on RFM Value on the Sale of Electronic Kopmen BMI Using K-Means Clustering Algorithm

Zainul Hakim (Institut Teknologi dan Bisnis Bina Sarana Global)
Detin Sofia (Institut Teknologi dan Bisnis Bina Sarana Global)
Annida Rosna Fadhilah (Institut Teknologi dan Bisnis Bina Sarana Global)



Article Info

Publish Date
30 Sep 2023

Abstract

At present, the development of information technology is increasing rapidly. The need for information and data processing in various aspects of human life is critical, as well as customer data processing in BMI Consumer Cooperatives. This situation can impact information providers in an organization or company that requires fast, precise, and accurate data processing. The customer segmentation clustering system at the BMI Consumer Cooperative has yet to be implemented. A K-means clustering system is needed to increase customer loyalty, which can simplify the process of grouping customer segmentation. In this thesis, researchers use a descriptive method as a research methodology, which is used to get an overview and explanation of the state of the research object based on facts. As for the data collection method, researchers used interviews, observation, and literature study. In developing the system, researchers use prototyping. The customer segmentation information system application prototype describes the implementation of Astah's UML (Unified Modeling Language) and program planning used by Python. The conclusion of this prototype application can make it easier for managers to get information about customer segmentation data.

Copyrights © 2023






Journal Info

Abbrev

sisfotek

Publisher

Subject

Computer Science & IT Decision Sciences, Operations Research & Management Education Electrical & Electronics Engineering

Description

Jurnal Sisfotek Global is a peer-reviewed open access journal published twice a year (March and September), a scientific journal published by Institut Teknologi dan Bisnis Bina Sarana Global. Jurnal Global Sisfotek aims to provide a national forum for researchers and professionals to share their ...