Journal Of Business, Finance, and Economics (JBFE)
Vol 3 No 2 (2022): Journal Of Business, Finance, and Economics (JBFE)

PENGARUH E-SERVICE QUALITY TERHADAP MINAT BELI PRODUK FASHION DI SHOPEE (Studi kasus konsumen Toko Adilla.Id)

Nurul Fitri Habibah (Institut Agama Islam Bakti Negara ( IBN ) Tegal)
Nur Fikriyah (Institut Agama Islam Bakti Negara ( IBN ) Tegal)



Article Info

Publish Date
19 Jun 2023

Abstract

E-service quality is a service provided to consumers networked on the internet, as a method of expanding the expertise of an application to facilitate buying and selling activities and distribution efficiently. The research method used is a quantitative method which can be interpreted as a research method based on the philosophy of positivism, used to examine certain populations or samples. The results of the analysis show that there is a positive and significant influence between E-service quality on purchase intention. From the simple regression analysis test it is known that the calculated F value = 14,291 with a significance level of 0.000 <0.05, so the regression model can be used to predict the e-service quality variable or in other words there is an effect of the e-service quality variable (X) on the variable buying interest (Y). Test R Square (R2) or the quadratic of the value of R, which shows the coefficient of determination. This figure will be converted into a percentage, which means the percentage of the influence of the e-service quality variable on the purchase intention variable. The R2 value of 0.198 means that the percentage contribution of e-service quality to purchase intention is 19.8%, while the rest is influenced by other variables not included in this model. This figure (19.8%) is significant even though it is not as perfect as 100% in the point of influence.

Copyrights © 2022






Journal Info

Abbrev

jbfe

Publisher

Subject

Economics, Econometrics & Finance

Description

Journal Of Business, Finance, and Economics (JBFE) adalah jurnal ilmiah peer review yang diterbitkan oleh Universitas Veteran Bangun Nusantara. Jurnal JBFE terbit dalam dua edisi dalam setahun, yaitu edisi Juni dan Desember. Kontributor Jurnal JBFE berasal dari peneliti, akademisi (dosen dan ...