Jurnal INFOTEL
Vol 12 No 2 (2020): May 2020

Increased Accuracy Of Sequence To Sequence Models With The CNN Algorithm For Multi Response Ranking On Travel Service Conversations Based On Chat History

Wahyu Wijaya Widiyanto (Polytechnic Indonusa Surakarta)
Uli Rizki (Universitas Amikom Yogyakarta)
Edy Susena (Polytechnic Indonusa Surakarta)



Article Info

Publish Date
29 May 2020

Abstract

Building a chatbot cannot be separated from the knowledge base. The knowledge base can be obtained from data that has been labeled by the developer, documents that have been converted into pre-processing data, or information taken from social media. In this case, the data used as knowledge is chat history. In the chat history there are certainly many variations of answers and allowing a question to give rise to many answers. To overcome these multi responses, response was made. The existence of ranking, of course the response desired by the user will be more appropriate. Challenge in ranking is how to get the essence a question and find pairs questions and answers from the data. This can be solved by a sequence to sequence model. However, the problem that will arise is the consistency of the answers. The existence of a lot of chat history certainly raises many explanations, even though the question's essence is the same. For this reason the CNN algorithm as a solution to the problem. This research uses convolutional sequence to sequence which will be applied for ranking responses. We compare the efficiency of this model. By making comparisons, this model shows an accuracy of 86.7%

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Journal Info

Abbrev

infotel

Publisher

Subject

Computer Science & IT Electrical & Electronics Engineering

Description

Jurnal INFOTEL is a scientific journal published by Lembaga Penelitian dan Pengabdian Masyarakat (LPPM) of Institut Teknologi Telkom Purwokerto, Indonesia. Jurnal INFOTEL covers the field of informatics, telecommunication, and electronics. First published in 2009 for a printed version and published ...